Job Opening

Experienced Customer Support Specialist I With Signing Bonus

Job Industry Telecommunications
Job Type Full-Time
Experience Level Entry Level
Date Posted 2019-07-31
Job Location METRO MAILA
Company Information VCC LINK, INC.
1227
Website: https://www.vcclink.com.ph/
Vital Call Center Link (VCC Link), Inc. was established in January 2004, and was incorporated to primarily offer Contact Center and Business Process Outsourcing (BPO) solutions to off shore companies and address all call center and BPO needs: systems, procedure development and set up.
Job Qualifications • Finished High school or Senior High School (IF K12)
• No experience required
• Good to excellent communication skills
• Typing speed of at least 25 - 30 wpm
• Computer and Web proficient
• Willing to work in changing work schedules
• Amenable to work in Metro Manila

RESPONSIBILITIES

• Meet and surpass client satisfaction and responsiveness goals
• Acquire customer’s information and facts and ascertain the matter by assessing and considering the challenges;
• Manage significant support concerns and requests, accommodate escalations and critical challenges and questions
• Dealing with customer queries and complaints

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